Refund Policy

Last updated: 24 August 2026

This is a starting draft, not legal advice, and hasn't been reviewed by a solicitor — please have it checked before publishing, particularly to confirm it aligns with your Terms of Service and any statutory rights that apply.

Our guarantee

We want you to be genuinely happy with your restored photograph. If something isn't right, we'll rework it for free. If you're still not satisfied after that, we'll refund you in full.

How to request a rework or refund

Email [email protected] with your order details and let us know what isn't right. We aim to respond within 1–2 business days and will either rework the photograph or process a refund.

How refunds are processed

Refunds are returned to your original payment method via our payment provider, typically within 5–10 business days.

What isn't covered

This guarantee covers the technical quality of the restoration. It doesn't cover dissatisfaction based purely on subjective colourisation choices, where the restoration itself was carried out competently.

Contact

Questions about this policy can be sent to [email protected].